Celiac Disease

Celiac disease on the rise. We get lots of people with Celiac. They can have no grains in their diet. That means no wheat, pasta, bread and many other common items.

What is a Vegan

Vegan's won't eat anything that has to do with animals at all. That means no milk, cheese, eggs and even honey. Honey is made by bees and won't work for most vegans. We do get a lot of vegan guests. Please know what they can have.

Trappist Beer 101

We have beer that is made by certified Trappist Monks. This is incredible beer. Here is a quick intro to Trappist Beer.

Belgian Beer vs Belgian Style Beer

Anisette

Chambord substitute

Our Beef Suppliers and Farms

Amaretto

How to Pour a glass of wine

Organic Pear & Chopped Romaine Hearts

Aroma Thyme Bistro Setien Picatta

*Vegan
*NOT gluten free

Presenting Wine at a Table

Bourbon 101

What is Bourbon? Here I give a 101 on Bourbon. We also stock some awesome small batch Bourbons. There are lots customers who are after the good Bourbon's. Show them what we have, we have lots!!!

Tuthilltown Whiskey

We are proud to offer spirits from Tuthilltown. They are just over the mountain, 23 miles from the bistro. Please familiarize yourself with their products. They are good selling items.

Wagner Vineyards from the Finger Lakes

Wagner makes wine and beer. We do from time to time have their beer and more regularly their wine.

Organic Wines & Sulfite Free Wines

We have lots of customers at Aroma Thyme that want organic wine and/or sulfite free wine. This is quick tutorial on the differences.

Baska Kill Vineyards

Paul is a regular at Aroma Thyme Bistro. The vineyard is just 25 minutes from the bistro. Paul does as much organic as possible.

Bouke Wines

We are proud to offer Bouke Wines from Long Island.

Aroma Thyme Bistro Bar Tour

Sugar & Sweetners for Coffeee & Tea

Our sugar container is bit different than most other restaurant. We use organic Fair Trade unbleached sugar and Stevia. Sweet and Low is on request only, we don't recommend this chemical sweetener at all. We also have organic agave nectar which is more popular than honey. And we have local raw honey. We do not have Splenda at all. Splenda is a chemical altered sweetner.

We Only Serve Wild Alaskan Salmon

We only serve wild Alaskan Salmon at Aroma Thyme. We pride ourselves on line caught fish as well.

Waitstaff Closing List

In this video I talk about the proper way to close the restaurant. There is a checklist on the backside of the opening list titled the closing list. Please make sure that all the items are checked off and follow-up on. Some of the major things in the list are the heat or the air conditioners, the heat usually gets turned down at the end of the night. Another important thing is to make sure the phones can afford it which is a whole separate video blog to explain how to do that.

Waitstaff Opening List

In this video I go over the weeks after opening checklist. It is actually important at all staff all this list prior to open the doors. Please make sure the restaurant is presentable when customers walk in the door. So do things the list that have to do with the restaurant's appearance like living outside, wiping the doors windows down, and making sure the bathrooms are ready to go.

How to Set a Table

This video will demonstrate how to properly set a table from cleaning the previous table. It is actually important that the silverware plates and glasses are spotless and everything is very neat. Table settings when done properly make a great impression but when they're messy it could be a killer form impressions. you can doublecheck the tables, he even though you can set and the day before, prior to the restaurant opening for your shift.

How and Why to Forward the Restaurant Phones

Every night before the phones to Jamie or Marcus's cell phone. We never like to mess a phone call, and most phone calls are potential reservations. Customers will call at all times, especially early in the morning, to meet reservations before they go to work. It is a huge advantage to answer and speak to customers even when we are closed. Please follow the directions on this video before the phones at the end of dinner shifts. *72 to forward and * 73 to unforward. Please make sure the phone number you are forwarding to actually answers the phone. If they do not answer the forward will not complete. If the voicemail picks up it still will forward.

Himalayan Mountain Salt

this is a video to describe the very powerful salt that we use in the restaurant. The salt is hand mined in the Himalayan mountains. It contains over 80 trace minerals. There is no machines used in the mine and his ground by stone. This helps keep the vibrational frequencies in the salt. At the restaurant you'll find the salt and all of our salt shakers.
As a side note we sell kilos of this salt for $29.99. It is usually kept behind the bar.

Hanger One St George Absinthe

Is our number one selling absinthe.

Hanger One Vodka

Hanger One VodkaIs one of our favorite vodkas. We only offer American vodkas to begin with. Hanger One has been part of the bistro since we opened. I encourage you to open the bottles, smell and even taste what vodka with real fruit tastes like. Also take a look through the bar and familiarize yourself with the other awesome American vodkas.

Taking a reservation and answering the phone

Here is an overview on how to answer the phone, put somebody on hold and to take a reservation. First impressions are truly important. Always answered the phone with "hello Aroma Thyme Bistro this is Marcus how may I help you"? Never ask if you can help, because if they did need help they wouldn't be calling. Please try to pick up the phone and two rings or less. And never ever answer the phone with man put you on hold. Please start a conversation with them and then let them know that you are helping a previous guest and you'll be right back.

Ionized Water

At Aroma Thyme we offer something called ionized water. Ionized water is a high alkaline and high antioxidant water that we make with a special machine. We raise the alkalinity to 9 1/2 and we get the electrons around -200. This water is also called plasma activated, and is known for its therapeutic properties. In this video you'll learn how to explain this process to our customers. As a side note we do sell the machines. You'll see the prices listed on the menu.

Lemon Infussed Water

We like to infuse the essential oil of lemon into all of our tap water at the restaurant. Here I demonstrate how to lightly add the essential oil of lemon to a pitcher of water. It is also important to explain to our customers that the water has a lemon infusion and it and that would also be happy to bring them additional lemon if they would like. On a side note the essential oil may be purchased on our website.

Cognac, Armagnac & Brandy

Here is a quick video describes Cognac, Armagnac and brandy in general. There's also a brief mention our philosophy of supporting small brands and independent distilleries Aroma Thyme. They also emphasize our biggest selling cognac at the restaurant, Kelt VSOP.