Here is an overview on how to answer the phone, put somebody on hold and to take a reservation. First impressions are truly important. Always answered the phone with "hello Aroma Thyme Bistro this is Marcus how may I help you"? Never ask if you can help, because if they did need help they wouldn't be calling. Please try to pick up the phone and two rings or less. And never ever answer the phone with man put you on hold. Please start a conversation with them and then let them know that you are helping a previous guest and you'll be right back.
This site is for in-depth staff training for Aroma Thyme Bistro. You will find lots of videos for easy viewing on all sorts of topics related to the bistro. Thank you and have fun learning.
thank you so much for putting this video up for the public I am doing Hospitality cert 3 and needed to do look up how to make a reservation and answering the phone and your video has helped me a lot it was very well detailed
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